Hannah Roth, Predictive ROI's mad scientist and strategist, shares her expertise on selling with confidence. She highlights critical insights from her work with agency owners, emphasizing the shift from selling deliverables to outcomes. Hannah reveals how to build confidence in sales conversations by asking the right questions and understanding client needs. She discusses the importance of 'conceptual agreements' for establishing trust and aligns pricing strategies with business goals to enhance value perception. This conversation is packed with strategies for overcoming sales challenges!
Agency owners can boost their confidence by shifting focus from selling deliverables to highlighting the outcomes their services provide.
Establishing conceptual agreements during sales conversations fosters collaboration and mutual understanding, enhancing commitment and respect between agency owners and clients.
Deep dives
The Importance of Confidence in Selling Outcomes
Agency owners often struggle with a lack of confidence when it comes to selling their services, primarily because they focus on deliverables instead of the outcomes those deliverables create. Selling only deliverables can lead to competing on price, which undermines the expertise and value that agency owners bring to the table. By shifting the narrative toward selling outcomes, agency owners can find their confidence and present themselves not as vendors but as valuable partners who contribute to client growth. This transition requires a deep understanding of the pain points clients face and articulating how the agency's services improve their business.
Navigating Sales Conversations: What Not to Do
In sales conversations, agency owners frequently make the mistake of dominating the dialogue instead of fostering a collaborative discussion through asking questions. Active listening is crucial; it allows the agency to understand the client's needs and tailor responses accordingly. Another common pitfall is the tendency to reduce prices when faced with objections, which can devalue the agency's offerings. Instead, agency owners should approach such pushback as an opportunity to ask more probing questions to understand the underlying concerns, ensuring they don't prematurely close off higher-value options.
Implementing Conceptual Agreement in Sales Calls
Conceptual agreement is a powerful technique that enhances the sales process by establishing mutual expectations around critical deal-breakers such as time, cost, and capacity. By confirming these elements during the conversation, agency owners create a sense of commitment from potential clients, ensuring both parties understand what is necessary for success. This approach not only empowers agency owners but also fosters respect in the client relationship. Implementing conceptual agreement shifts the dynamic from a typical sales pitch to a collaborative discussion focused on mutual goals.
Aligning Prices with Purpose-Driven Goals
Agency owners should align their prices and offerings with their overarching business goals, ensuring that fear does not dictate their pricing strategies. Taking on clients that do not fit the agency's vision can lead to detrimental consequences, including wasted resources and diminished team morale. By understanding the potential lifetime value of clients and positioning their services as investments rather than costs, agency owners can confidently set their prices. This alignment not only enhances profitability but also reinforces the agency's commitment to serving the right clients effectively.
How to sell with confidence? Join Hannah Roth in this episode as she teaches business owners how to sell with confidence.
I am super excited to welcome our guest expert, Hannah Roth, to this episode of Sell With Authority. It is always a pleasure to have her on the podcast – so much so that this is her sixth time with us! And this time, she will be sharing her process to business owners on how to sell with confidence.
Hannah is Predictive ROI’s mad scientist and strategist (that is her actual title, by the way) and works with clients to define and achieve their business goals, overcome challenges, and find new growth opportunities.
In this episode, we uncover the biggest A-HAs that she’s identified from her time working alongside agency owners in the trenches.
In our conversation, we highlight pitfalls for agency owners — and the best ways to overcome them.
Hannah sheds light on how each of these observations are tied to one another, because solving one allows agency owners to solve the others.
What you will learn in this episode about how to sell with confidence:
The biggest A-HAs that Hannah has identified from her time working alongside agency owners in the trenches
Learning the process of how to sell with confidence step-by-step
How to sell outcomes instead of deliverables
What NOT to do on sales calls
Understanding conceptual agreements and how they inject confidence and respect into the conversation
How to align prices to business goals to sell with purpose and not fear
How to sell with confidence and start making sales