100. How Popeyes scored a touchdown with their insights based marketing
Apr 16, 2024
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Guest Jordan Cusner from Popeyes shares insights on creating a successful Super Bowl ad, the future of Popeyes in the QSR industry, brand loyalty, and the vibrant work environment at Popeyes.
Insights team at Popeyes leverages data for strategic decisions and impactful storytelling in marketing.
Jordan Cusner highlights the importance of continuous curiosity, collaboration, and actionable insights for marketing success.
Deep dives
Popeyes' Successful Marketing Strategy - The Story Behind the Super Bowl Spot
Taking a deep dive into Popeyes' successful marketing strategy, the podcast delves into the background of their breakthrough Super Bowl ad 'The Wait is Over'. Featuring an eccentric billionaire awoken from cryogenic freeze for perfect wings, played by Ken Jeong, the ad resonated a simple message: 'Popeyes has wings'. Focusing on building alliances with marketing and cross-functional teams, the insights team ensured strategic data-driven decisions driving growth and customer impact.
Insights' Role in Marketing and Collaboration Challenges
Jordan Kussner, Head of Guest Insights at Popeyes, emphasizes the essential role of insight professionals in marketing, urging continuous curiosity and strategic thinking. He highlights the need to navigate structure and collaboration challenges within the organization. Discussing insights' evolution from data delivery to strategic decision-making, he stresses the importance of actionable insights and storytelling to drive impactful change.
Personal Insights - Buying Impulsively, Brand Loyalty, and Fun Analogies
On a personal level, Jordan shares insights into his impulse purchase of a unique hockey garment, reflecting his love for safety and innovation. He reveals his unwavering loyalty to the brand Cedarville for face cleansing, showcasing his dedication to products he trusts. With a touch of humor, he likens the desire to date Red Bull for its exciting energy to a Vegas fling, contrasting with his marriage to the organized and sleek Apple brand.
Motivation at Work and Love for Popeyes
Jordan expresses his deep passion for Popeyes, emphasizing his love for the brand and the energetic team spirit that fuels his inspiration at work. The fast-paced environment and dynamic category of the QSR industry keep him engaged and excited. Despite his initial challenges in ear training, he ends on a humorous note with a brief rendition of the iconic Popeyes jingle, adding a touch of fun to the conversation.
This week host Jess Gaedeke has an amazing conversation with Jordan Cusner, Head of Guest Insights at Popeyes Louisiana Kitchen. They dive into the creation process behind their Super Bowl ad starring Ken Jeong, how insights plays an integral role in marketing and storytelling, and where the future of the QSR industry is heading.
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