

How to Build a Brand Your Customers Rave About with Joe Hamilton
Sep 6, 2021
Joe Hamilton, CEO of Vortex Optics, shares his expertise on building a brand through strong customer relationships and core values. He emphasizes the importance of empathy and engagement in customer service, along with prioritizing existing customers to create enthusiastic advocates. Andy High from Ramsey Solutions adds insights on crafting exceptional customer experiences and the significance of active listening. Together, they discuss how a customer-centric approach and personalized interactions can transform businesses into beloved brands.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Intro
00:00 • 2min
Growth and Teamwork in Sports Optics
01:56 • 5min
Building a Brand with Core Values
07:17 • 6min
Empathy and Engagement in Customer Service
12:48 • 21min
Building a Brand Through Customer Loyalty
34:05 • 3min
Efficient Financial Management and Streamlining Business Operations
37:07 • 2min
Crafting Exceptional Customer Experiences
39:00 • 12min
Building Emotional Connections in Small Business
51:30 • 4min