Episode 500: Gilles Gade, CEO & Founder of Cross River Bank, fintech pioneer
Sep 12, 2024
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Gilles Gade, CEO and Founder of Cross River Bank, shares his journey as a fintech pioneer. He discusses how Cross River has evolved to become a leader in Banking-as-a-Service and the impressive growth in loan numbers. The conversation highlights their shift from core providers to developing their own banking core. Gilles dives into recent challenges in the BaaS space, emphasizing the new hurdles for partnerships and the importance of balancing innovation with regulatory compliance.
Cross River Bank's foundation aimed to create a new banking model for underserved consumers, establishing significant partnerships to refine lending approaches.
The recent BaaS crisis underscored the importance of adapting to regulatory scrutiny without stifling innovation, emphasizing better risk management practices.
Deep dives
The Founding Vision of Cross River Bank
Cross River Bank was established in response to the evident need for change in the banking sector, particularly for consumers who felt underserved. The vision back in 2008 focused on creating a new banking model to support those who struggled to access the traditional banking system. Through partnerships with innovative companies, Cross River has been able to refine their approach to lending while addressing consumer needs. This foundation allowed them to emerge as a significant player in the FinTech lending space, proving their resilience and adaptability over the years.
Commitment to Consumer Protection
Cross River Bank has maintained its leadership in the competitive FinTech landscape by demonstrating a strong commitment to consumer protection and client loyalty. During economic downturns, they made a conscious decision to support their partners by continuing to purchase loans, thereby building trust and loyalty. This unwavering commitment has fostered long-lasting relationships with clients who now view Cross River as a reliable partner rather than a faceless institution. Their approach emphasizes the idea that true partnership means standing by clients in both good and challenging times.
Navigating Regulatory Challenges in FinTech
The recent banking as a service (BaaS) crisis highlighted the need for a nuanced understanding of regulatory scrutiny rather than a blanket reaction. It is essential to address systemic issues, such as liquidity management, without stifling innovation in the FinTech sector. The discussion emphasizes that rising interest rates and poor risk management practices led to the crisis, not the BaaS model itself. By enhancing consumer protections and fostering innovation, the industry can navigate regulatory challenges while ensuring a future that accommodates both growth and stability.
Today's show is our special 500th episode of the Fintech One-on-One podcast. Rather than do a retrospective or a look back at some highlights from the last 11 years of interviews what I decided was to do my regular interview but with a fintech pioneer. I wanted a big name so I was delighted when the CEO and Founder of Cross River Bank, Gilles Gade, decided to join me.
I first interviewed Gilles (along with Adam Goller) on the show way back in Episode 32 in March 2015. A lot has changed since then as Cross River Bank has become a market leader in Banking-as-a-Service (BaaS) and they have expanded way beyond their initial focus on marketplace lending.
A lot has happened in the BaaS space over the last year and we discuss this in depth as Gilles shares his thoughts on the past, present and future of bank-fintech partnerships. And much more.
Enjoy episode 500!
In this podcast you will learn:
The origin story of Cross River Bank.
How Cross River has been able to stay as a leader in the fintech lending space for over a decade.
The staggering numbers of loans that have flowed through Cross River.
How they expanded beyond the lending space.
How they developed their payments capabilities.
Why they moved away from the core providers to develop their own banking core.