Hospitality Daily Podcast The Beauty of Hospitality Work and the Power of Kindness - Steven Hesketh
Aug 31, 2025
Steven Hesketh, CEO of Savvy Hotel Group and founder of Hospitality Hero, stresses the vital role of kindness in the hospitality sector. He emphasizes the need to inspire the next generation, particularly through children's stories that highlight career opportunities. Hesketh also discusses the balance of traditional values and technological advancements in hospitality. His personal anecdotes show how kindness fosters community and connection, showcasing hospitality as not just a job, but a meaningful career.
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Why He Wrote A Children's Book
- Steven Hesketh wrote a children's book to introduce youngsters to hotel job roles and inspire career choices early.
- He was motivated by family conversations and a similar successful science book project in Liverpool.
Family Conversations Shaped Career Views
- Hesketh shares family dinner conversations where his children were inspired by parents' hospitality careers.
- He contrasts past school practical learning with today's lack of hands-on exposure and calls for external inspiration.
Hospitality Rebuilds Post-COVID Connection
- COVID changed hospitality demand and made many people re-evaluate careers, hurting recruitment and connection.
- Hesketh argues hospitality can repair social connection because the work forces people into human interaction.
