#44901
Mentioned in 2 episodes
Be Our Guest
Perfecting the Art of Customer Service
Book • 2015
This book highlights the key processes and best practices that have made Disney a trusted and revered brand.
It introduces the concept of the Quality Service Compass, which includes elements such as guestology (understanding customer expectations), quality standards (safety, courtesy, show, and efficiency), and delivery systems (employees, setting, and processes).
The book provides insights into how Disney exceeds customer expectations and how other companies can adapt these strategies for their own organizations.
It introduces the concept of the Quality Service Compass, which includes elements such as guestology (understanding customer expectations), quality standards (safety, courtesy, show, and efficiency), and delivery systems (employees, setting, and processes).
The book provides insights into how Disney exceeds customer expectations and how other companies can adapt these strategies for their own organizations.
