The Wednesday Match Play Podcast brought to you by Eden Mill St Andrews Ryan Doerr, Strategic Club Solutions | Episode No. 432
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Nov 27, 2024 Ryan Doerr, Founder of Strategic Club Solutions and former Disney executive, dives into the nuances of enhancing private clubs and hospitality organizations. He discusses the unique, tailored approaches required for strategic planning and member retention, emphasizing that one size doesn't fit all. Ryan also highlights the significance of mentorship and effective communication, shares insights on navigating remote team dynamics, and introduces the innovative Club U2 resource platform. With a mix of personal anecdotes and industry wisdom, it's an enlightening conversation for anyone in the club management sphere.
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Doerr's Career Path
- Ryan Doerr built a reputation as a problem-solver at ClubCorp, turning around struggling clubs.
- He eventually transitioned to consulting due to the demands of relocating his family for new club management roles.
Inherent Club Conflicts
- Private club structures often lead to conflict because members act as both customers and owners.
- This dynamic creates challenges since owners may lack business experience beyond being consumers.
Specialization and Marketing
- Hire specialists rather than generalists to provide clients with best-in-class service.
- Clubs often overlook the need for dedicated marketing and communications professionals, impacting member engagement and retention.
