Ryan Doerr, Strategic Club Solutions | Episode No. 432
The Wednesday Match Play Podcast brought to you by Eden Mill St Andrews
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Enhancing the Club Experience
This chapter focuses on improving member experiences in clubs through detailed journey mapping and attention to overlooked aspects of service. It covers the importance of technology, cleanliness, and personalized service, while also addressing challenges in attracting talent and the demand for health initiatives. The discussion highlights a specialized search firm's effective process for placing general managers, emphasizing the need for a good fit with both clubs and candidates.
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