The Customer Success Playbook

Customer Success Playbook Season 2 Episode 1 - January 2024 Pre Game - 30/60/90 Day Plan

Jan 9, 2024
Guest
Marcu Vasselle
Marcus Vasselle, author of the customer success maturity model, discusses the 30/60/90 day plan when entering a company. They explore the crawl walk run model of customer success and evaluate people, processes, and technology in the first 30 days. They use a framework to identify areas of improvement.
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Episode notes
1
Introduction
00:00 • 2min
2
Exploring Building a Customer Success Team with a 30/60/90 Day Plan
01:48 • 4min
3
Starting with Crawl: Evaluating People, Processes, and Technology
05:27 • 3min