Customer Success Playbook Season 2 Episode 1 - January 2024 Pre Game - 30/60/90 Day Plan
The Customer Success Playbook
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Starting with Crawl: Evaluating People, Processes, and Technology
In this chapter, they discuss the importance of starting with crawl before moving to run in the first 30 days of a new organization. They mention a framework that consists of nine boxes: people, processes, technology, and the crawl, walk, run stages. They talk about using this framework to evaluate where to focus their time and identify areas of improvement.
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