Exploring Building a Customer Success Team with a 30/60/90 Day Plan

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Welcome to the first episode of Season 2 of the Customer Success Playbook. January 2024. In this episode we preview the month of January topic. The 30/60/90 day plan when entering a company. We aslo preview the January guest of the month Marcu Vasselle. Marcus wrote an article about the customer success maturity model he defined and we discuss how that applies to building your plan. 

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You can find Kevin at:
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You can find Roman at:
Roman Trebon on Linked In.