AI Cookbook: Practical applications for UX, CRO & Experimentation with Craig Sullivan and Iqbal Ali
May 21, 2024
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Craig Sullivan, an expert in generative AI, and Iqbal Ali, a specialist in experimentation and CRO, dive into transformative applications of AI in product design and user experience. They discuss starting small with AI tools to boost creativity while emphasizing the need for human oversight. Iqbal shares insights on integrating AI into workflows responsibly, stressing the importance of maintaining a human touch. The conversation also teases an upcoming workshop to enhance practical understanding of AI in experimentation.
Embracing generative AI requires a hands-on approach, starting with small steps to enhance creativity and problem-solving.
Networking at industry conferences like Experimentation Elite is crucial for sharing insights and fostering community in the experimentation field.
Deep dives
Just Start Using Generative AI
Beginning to use generative AI can feel intimidating, but the best approach is simply to start experimenting with it. The analogy of learning to ride a bike is employed to illustrate this point, emphasizing that while people may have questions about how to use tools effectively, the key is to get started and learn through experience. As users engage with generative AI, they can discover its capabilities and how it can support various tasks. This hands-on approach serves as an icebreaker for overcoming the initial fears associated with adopting new technology.
Networking and Learning at Conferences
Attending industry conferences like X-Periotation Elite provides valuable opportunities to connect with like-minded professionals and gain diverse insights into experimentation challenges. Beyond the informative talks, the real value lies in the networking moments that allow attendees to share problems and solutions. Quality speakers are prioritized to ensure participants gain meaningful content that might be surprising even to seasoned professionals. These connections foster community and collaboration, making conferences essential for anyone working in the experimentation field.
Understanding AI as a Support Tool
Generative AI is positioned as a tool that enhances human capability rather than replacing human users. While discussions suggest that AI might automate basic tasks like user testing, it is highlighted that the focus must remain on the human experience and input. Companies can leverage AI to extend their reach and efficiency, as evidenced by IKEA's strategy of retraining call center staff to digital sales roles instead of layoffs. This exemplifies a future where AI complements human skills, fostering higher-quality roles rather than reducing job opportunities.
Exploring Practical AI Applications
Utilizing AI effectively involves breaking tasks into manageable steps rather than relying on a single prompt to generate desired outcomes. This iterative approach allows users to refine and enhance their work by engaging with AI at each stage, much like assembling a complex Lego set. The importance of understanding the foundational components of AI is emphasized, enabling users to discern which tools are genuinely effective versus those that lack substance. By integrating AI into their experimentation processes, practitioners can achieve better results and streamline their workflow.
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This is another episode we are doing with Experimentation Elite. Experimentation Elite is the UK’s premier experimentation and CRO experience taking place on June 11th and 12th in Birmingham, so head over to experimentationelite.com and get your ticket NOW.
In this one I welcome back Craig Sullivan and Iqbal Ali to discuss generative AI and its applications in experimentation and CRO.
Craig and Iqbal explain how generative AI can revolutionize the way we approach product design and user experience. They emphasize the importance of starting with small steps and experimenting with AI tools to enhance human creativity and problem-solving.
Craig highlights the need to jump in and start experimenting, and shares his thoughts on maintaining human connection in an AI-driven world. Iqbal provides his perspective on the right and wrong ways to integrate AI into experimentation workflows, stressing the significance of keeping the human element at the forefront.
If you work in CRO, UX, or experimentation and want to learn how AI can elevate your work, this episode is a must-listen. Plus, get a sneak peek into their upcoming workshop at Experimentation Elite and how you can get involved.