Jim Harter, the Chief Scientist for Workplace at Gallup and co-author of 'It's the Manager', shares groundbreaking insights from over 1,000 studies on workplace dynamics. He reveals that millennials and Gen Z prioritize purpose and ongoing development over mere job satisfaction. Harter highlights a shift from traditional management to coaching, advocating for continuous feedback instead of annual reviews. He emphasizes that effective managers can significantly boost team engagement by focusing on individual strengths, shaping a supportive and meaningful work environment.
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insights INSIGHT
Manager's Influence
Managers significantly influence team engagement and organizational success.
They translate leadership vision and inspire teamwork, crucial for agility.
insights INSIGHT
Management Practice Gap
Management science has advanced, but practical application lags.
Many managers don't effectively apply known principles for maximizing human potential.
volunteer_activism ADVICE
Strengths-Based Management
Start by understanding each individual's strengths.
Leverage these strengths to develop necessary management competencies.
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Say Less, Ask More & Change the Way You Lead Forever
Michael Bungay Stanier
In 'The Coaching Habit,' Michael Bungay Stanier provides a straightforward and effective approach to coaching. Drawing on his extensive experience training managers worldwide, he introduces seven essential coaching questions designed to help managers unlock their team's potential. These questions include the Kickstart Question, the AWE Question, the Lazy Question, the Strategic Question, the Focus Question, the Foundation Question, and the Learning Question. The book emphasizes the importance of saying less and asking more, fostering a collaborative and empowering work environment. It combines practical advice with research in neuroscience and behavioral economics, making coaching a daily, informal part of managerial work rather than a formal event.
It's the Manager
Jim Harter
Jim Clifton
It's the Manager offers insights into transforming management practices to meet the demands of the modern workforce. Based on Gallup's extensive research, the book highlights the importance of managers acting as coaches rather than traditional bosses, focusing on developing strengths and creating a purpose-driven work environment. It provides actionable strategies for improving workplace culture and employee engagement.
Jim Harter: It’s the Manager
Jim Harter is the Chief Scientist for Workplace at Gallup. He has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. He is the co-author with Jim Clifton of the new book, It’s the Manager: Gallup Finds That the Quality of Managers and Team Leaders is the Single Biggest Factor in Your Organization’s Long-Term Success*.
Key Points
Millennials and Generation Z have influenced the changing nature of work. Six key findings from Gallup:
People don’t just work for a paycheck — they want a purpose.
People are no longer pursuing job satisfaction — they are pursuing development.
People don’t want bosses — they want coaches.
People don’t want annual reviews — they want ongoing conversations.
People don’t want a manager that fixates on their weaknesses.
People say, it’s not my job — it’s my life.
Resources Mentioned
It's the Manager: Gallup Finds the Quality of Managers and Team Leaders is the Single Biggest Factor in Your Organization's Long-Term Success* by Jim Clifton and Jim Harter
CliftonStrengths (formerly StrengthsFinder) assessment
Gallup Access
Book Notes
Download my highlights from It’s the Manager in PDF format (free membership required).
Related Episodes
These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237)
How Teams Use StrengthsFinder Results, with Lisa Cummings (episode 293)
Three Steps to Great Career Conversations, with Russ Laraway (episode 370)
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