How Leaders Lead with David Novak
#215: Jeni Britton, Founder of Jeni's Ice Creams – Stay attuned to your instincts
Nov 28, 2024
Jeni Britton, founder of Jeni’s Splendid Ice Creams, shares her culinary journey of creating unique flavors and leading a diverse team. She emphasizes trusting your instincts and the importance of iterating based on customer feedback. Jeni discusses how her leadership style was shaped by her childhood and the challenges of entrepreneurship. She reveals a pivotal moment from being on Food Network, her pivot towards health-conscious products during the pandemic, and how embracing creativity can transform both branding and personal identity.
56:26
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Jeni Britton emphasizes the importance of trusting your instincts in decision-making, highlighting its role in leadership and product creativity.
- She discusses how maintaining a focus on long-term goals allows leaders to navigate challenges instinctively while fostering team autonomy.
Deep dives
The Purpose of Leadership
Leadership is fundamentally about serving customers and teams, which is essential for success. When priorities shift toward profit margins or data instead of people, the quality of service declines, and customers notice this change. Emphasizing customer satisfaction helps create a positive feedback loop where a happy customer leads to a thriving business. Thus, leaders need to maintain a balance between operational goals and the needs of their customers to sustain growth and loyalty.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
