AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Big Technology Podcast
Did Klarna Really Automate 700 Jobs With AI? — With Sebastian Siemiatkowski
Jul 17, 2024
Sebastian Siemiatkowski, CEO of Klarna, discusses the company's use of AI to automate 700 jobs in customer service and marketing. They explore the challenges and opportunities of AI in customer service, maintaining brand consistency with AI-generated imagery, utilizing ChatGPT for various departments, and navigating valuation fluctuations in the Buy Now, Pay Later industry. The podcast also delves into the impact of AI integration on the workforce and employee benefits.
58:09
Episode guests
AI Summary
Highlights
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Klarna improved customer service response times by automating dispute resolution with AI co-pilots.
- AI chat agents reduced human agent workload significantly, equivalent to 700 employees.
Deep dives
AI Implementation in Customer Service: Streamlining Processes and Improving Efficiency
Artificial Intelligence (AI) has revolutionized customer service at Klarna by creating a co-pilot for customer service agents to resolve disputes efficiently. This AI co-pilot assists in gathering information from merchants and consumers, streamlines decision-making processes, and significantly reduces dispute resolution backlogs. By utilizing AI in this capacity, Klarna improved customer service response times from a 30-day backlog to real-time resolutions within weeks.
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode