AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Did Klarna Really Automate 700 Jobs With AI? — With Sebastian Siemiatkowski
Big Technology Podcast
AI's Role in Customer Service Transformation
This chapter explores the transformative impact of AI tools on customer service operations, emphasizing a co-pilot tool designed to support agents in resolving consumer disputes. The discussion highlights efficiency gains, cost savings, and the simultaneous reduction in workforce roles resulting from automation. It also addresses the balance between AI and human interaction, considering the challenges and user preferences amidst the evolving landscape of customer service.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode