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Did Klarna Really Automate 700 Jobs With AI? — With Sebastian Siemiatkowski
Big Technology Podcast
Navigating AI in Financial Services
This chapter explores the ethical implications and complexities of automating customer service within the financial services industry, particularly focusing on Buy Now, Pay Later models. It emphasizes the balance between compliance, innovation, and the role of AI in enhancing customer interactions and marketing efforts while addressing concerns about job automation and the limitations of AI. Through real-world examples, the discussion highlights the importance of human oversight in AI applications, especially in maintaining creativity and brand consistency.
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Listen to the best highlights from the podcasts you love and dive into the full episode