Klarna CEO Sebastian Siemiatkowski discusses building a disruptive payments company, leveraging strengths against incumbents, and competing in the buy-now-pay-later space. He dives into the logic behind their aggressive AI strategy for cost reduction and payments innovation, offering insights into Klarna's journey and strategy evolution.

Sebastian Siemiatkowski, CEO of Klarna, discusses the company's use of AI to automate 700 jobs in customer service and marketing. They explore the challenges and opportunities of AI in customer service, maintaining brand consistency with AI-generated imagery, utilizing ChatGPT for various departments, and navigating valuation fluctuations in the Buy Now, Pay Later industry. The podcast also delves into the impact of AI integration on the workforce and employee benefits.

Sebastian Siemiatkowski, CEO of Klarna, discusses how their AI-powered assistant revolutionized customer service, replacing 700 reps. He explores the impacts of AI on society and the arts, emphasizing an experimental AI mindset at Klarna.

Sebastian Siemiatkowski, CEO and co-founder of Klarna, shares insights from the fintech landscape and his journey as an immigrant entrepreneur. He reveals his strategic decision to meet with Sam Altman from OpenAI, emphasizing the gap between European startups and Silicon Valley giants. The discussion delves into AI's role in reshaping customer service, tackling growth amidst uncertainty, and the importance of resilience formed through personal and professional challenges. Siemiatkowski's reflections on comfort zones encourage stepping into the stretch zone for true growth.

Sebastian Siemiatkowski is one of the most successful businessmen in Europe. He is the founder of Klarna, a company that is now worth an incredible $46 billion. Sebastian himself is now worth over $3.6 billion, and what’s more, he’s only just getting started. Sebastian has been incredibly honest with us on what it takes to succeed and the burdens that come with it.Sebastian started Klarna when he was just 23, he hadn’t finished university and he gave up everything when he promised himself that his business would be the only thing in his life for 6 months. He’s much older and much wiser now, and Klarna has had incredible growth to become one of the highest valued tech companies in Europe. Today he tells all about his incredible journey and how he got there, opens up on the criticism he’s received, and where Klarna goes from here. Follow Sebastian: Twitter - https://twitter.com/klarnasebInstagram - https://www.instagram.com/sebastiansiemiatkowskiFollow me:https://beacons.ai/diaryofaceo Learn more about your ad choices. Visit megaphone.fm/adchoices

This week Darrell and Becca are joined by Klarna’s Co-founder and CEO Sebastian Siemiatkowski to talk about how the company is expanding beyond by now pay later space to become a neobank. Sebastian walks us through his European startup journey, breaking into the US market, how the importance of calm leadership through a market downturn, and what’s next for Klarna. Subscribe to Found to hear more stories from founders each week.Connect with us: On Twitter On Instagram Via email: found@techcrunch.com Found posts every Tuesday. Subscribe on Apple, Spotify or wherever you listen to podcasts to be alerted when new episodes drop. Check out the other TechCrunch podcast: Equity . Subscribe to Found to hear more stories from founders each Connect with us: On Twitter On Instagram Via email: found@techcrunch.com

Klarna CEO Sebastian Siemiatkowski discusses turning the company profitable, boardroom drama with Sequoia, and building a digital financial assistant. Topics include leadership, company culture, handling valuation resets, regulatory challenges, AI integration, and lessons in venture capital.

Sebastian Siemiatkowski, the CEO and Co-founder of Klarna, leads the charge into retail banking, planning digital accounts in the US and Europe. He shares insights into their strategy to disrupt traditional banks, leveraging technology for customer retention. The conversation touches on the surprising growth of Klarna's US segment and its implications for an upcoming IPO. Siemiatkowski also discusses the transformative impact of Generative AI and the challenges of listing in the competitive landscape of European and US stock markets.

Sebastian Siemiatkowski, CEO and co-founder of Klarna, discusses starting a tech company without coding skills, filling the gap for buy now pay later in digital businesses, focusing on profitability early on, overcoming negative public perception, disrupting the banking industry, and why economic uncertainty is good for entrepreneurs.