Coaching for Leaders

658: How to Help Change Happen Faster, with Frances Frei

23 snips
Dec 11, 2023
Frances Frei, a Harvard Business School professor and co-author of 'Move Fast & Fix Things,' delves into the dynamics of leadership and change. She discusses the fine line between thoughtful decision-making and the need for urgency, challenging the idea that speed is inherently reckless. Frei emphasizes empowering employees in decision-making to enhance efficiency and customer satisfaction. She also highlights the importance of prioritization and managing workload to navigate challenges effectively, advocating a balanced approach to leadership and organizational transformation.
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INSIGHT

Hustle Culture vs. Urgency

  • Hustle culture falsely promotes collateral damage as an acceptable byproduct of speed.
  • True urgency prioritizes care and speed, rejecting the notion of a necessary trade-off.
ADVICE

Empowerment and Speed

  • Empower others to make decisions to accelerate your company's speed.
  • Avoid becoming a bottleneck by distributing decision-making power.
ANECDOTE

Ritz-Carlton's Empowerment

  • Ritz-Carlton empowers employees to solve customer issues on the spot, allocating up to $2,000 per incident.
  • This fosters a culture of service and proactive problem-solving.
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