AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Topline
SPOTLIGHT: Keith Frankel of Totango on Creating a Unified Culture in Mergers
Jan 30, 2025
Keith Frankel, Chief Product Officer at Totango and a leader in enterprise AI, shares keen insights on merging company cultures after acquisitions. He discusses challenges faced when integrating teams from Tel Aviv and New York, emphasizing the vital role of open communication. Frankel also highlights the importance of addressing cultural divides and enforcing consistent processes to unite diverse teams. Moreover, he reflects on his journey from philosophy to tech, stressing that prioritizing personal happiness can enhance professional satisfaction.
21:51
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Keith Frankel emphasizes the necessity of confronting uncomfortable cultural issues to promote a unified identity post-merger.
- Operational changes that blend teams and enforce consistent processes are vital for overcoming 'post-merger paralysis' and fostering collaboration.
Deep dives
Expansion of Tatango's Services
Tatango has evolved from a traditional customer success platform into a more comprehensive suite of applications that focuses on the entire post-sales process. This transformation is aimed at enhancing alignment between pre-sales and post-sales teams, especially in a context where businesses are required to maximize efficiency and outcomes with limited resources. Keith Frankel emphasizes that this shift is also about integrating artificial intelligence as a core competency rather than merely using superficial AI functions. This approach seeks to improve customer relationships and facilitate renewals, ensuring businesses can grow their customer base more effectively.
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode