The McKinsey Podcast

What AI means for travel–now and in the future

19 snips
Nov 2, 2023
The podcast explores the potential disruption of the travel industry by AI, including simplifying travel discovery, improving operations, and personalizing the booking experience. It also discusses the role of AI in ensuring on-time departures and the significance of hyper-personalization in the travel industry. Additionally, it explores how AI enhances customer experience for flight attendants and frontline employees, including training, streamlining interactions, and potential job growth.
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