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4min chapter
What AI means for travel–now and in the future
The McKinsey Podcast
Hyper-personalization and AI in the Travel Industry
This chapter explores the significance of hyper-personalization in the travel industry and showcases companies leveraging AI for personalized experiences. It emphasizes the authenticity of personalization, the importance of customer information for frontline staff, and the potential for AI to enhance travel experiences.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode