Hyper-personalization and AI in the Travel Industry

“Revenge travel.” It’s what a lot of people are doing these days–hitting the runways in big numbers to make up for time lost during the pandemic. McKinsey recently partnered with Skift, a leading travel industry news site, to write a report about travel in the age of AI. McKinsey partners Alex Cosmas and Vik Krishnan join global editorial director Lucia Rahilly to discuss a new report on travel in the age of AI: what the technology’s promise and pitfalls are and what it may mean for the travel industry overall.

Theme music produced, composed, and performed by Joy Ngiaw.

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