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8min chapter
What AI means for travel–now and in the future
The McKinsey Podcast
Enhancing Customer Experience with AI in the Travel Sector
This chapter explores how technology and AI are being used to improve the customer experience for flight attendants and frontline employees in the travel sector. It discusses the role of AI in training employees, streamlining interactions between customers and contact center agents, and highlights the potential growth in job opportunities within the industry.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode