Hospitality Hangout | Expert Strategies & Industry Trends from Hospitality Insiders

Beyond Cookies and Coffee: Nestlé Professional CEO Perry Miele On How Nestlé Is Innovating Food Service and Hospitality | Season 11, Vol. 1

Jan 23, 2024

Perry Miele, CEO of Nestlé Professional, discusses receiving the IFMA Oberkfell Award and his upcoming retirement after 30 years at Nestlé. He shares insights on Nestlé's use of AI for operators, embracing technology like robotics, and innovating post-COVID. The podcast covers Nestlé's future in the food industry, highlighting their commitment to understanding operators' needs and leading during rapid change.

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Episode notes

Introduction

00:00 • 2min

Introducing the CEO of Nestle Professional USA and Trivia Fun

01:45 • 2min

Transition to Nestle Professional

04:13 • 9min

Embracing Technological Advancements in Food Service

13:01 • 7min

Evolution of Hospitality Industry Insights

20:11 • 9min

Wrapping Up with Thanks, Encouragement, and a Sponsored Ad

29:13 • 3min

In today’s episode of Hospitality Hangout, Michael Schatzberg, “The Restaurant Guy,” and Jimmy Frischling, “The Finance Guy,” are joined by Perry Miele, President and CEO of Nestlé Professional North America.

Perry talks about recently receiving the prestigious IFMA Oberkfell Award and what it means to be recognized for his leadership and impact. He also reveals that he will soon retire after an impressive 30 years at Nestlé! Perry provides insights into Nestlé Professional’s innovative efforts to embrace technology and better serve operators and consumers as he emphasizes the importance of understanding operators’ needs and leading the industry forward during a time of rapid change.

Key Takeaways

[00:08 - 02:09] Live from Pepsi Studios at the International Food Manufacturing Association's President's Conference in Scottsdale, Arizona.
[02:09 - 03:55] Trivia Tuesdays
[03:53 - 05:41] Introducing Perry Miele, President and CEO of Nestlé. Perry talks about his path to 30 years at Nestlé and a passion for the food industry
[05:42 - 07:52] Breaking News — Perry awarded the IFMA's Oberkfell Award for leadership and impact
[08:05 - 12:21] Letting other people be in front, "Making more possible," and embracing the automation of robotics
[12:35 - 15:28] How Nestlé is using AI to help operators drive traffic and their bottom line. Innovations inspired by the COVID pandemic.
[15:29 - 16:33] Nestlé the future of food
[16:33 - 18:03] Breaking news — Perry retiring after 30 years of leading Nestlé, and his plans for staying involved in the hospitality industry
[18:19 - 22:17] Talking Back — Perry asks when and why Schatzy and Jimmy started the Hospitality Hangout podcast
[22:20 - 24:45] Spice is Right — Tim Hortons Coffee and Donut Sampler
[24:59 - 26:42] Coming back for Trivia Tuesday answers
[26:46 - 29:42] Branded Quickfire — IFMA edition
[29:43 - 32:09] Getting in touch with Perry

Episode Credits:

Produced by: Branded Hospitality Media
Hosted by: Michael Schatzberg, JImmy Frischling
Producer: Julie Zucker
Creative Director: Adam Levine
Show Runner: Drewe Raimi
Post Production: Three Cheers Creative