

Hospitality Hangout | Expert Strategies & Industry Trends from Hospitality Insiders
Michael Schatzberg & Jimmy Frischling - Hospitality Insiders | Expert Strategies & Trends.'
Hospitality Insiders Michael Schatzberg and Jimmy Frischling delve into hospitality trends, food service insights, and investment strategies. Each week, receive insider insights and funny stories that shape the hospitality landscape. They live at the intersection of hospitality, food service, technology, and investment, connecting the biggest players and boldest ideas shaping the industry.
Each week, they serve up funny, informative, and wildly entertaining conversations with the insiders who are leading a new era of hospitality. From emerging brands and breakthrough tech to industry trends and restaurant success stories, no topic is off the table.
It’s where the who’s who of hospitality hangs out – packed with expert insights, laugh-out-loud moments, and must-know trends that keep you ahead of the game.
🍽️ Tune in, grab a drink, and let’s talk shop! 🚀
Each week, they serve up funny, informative, and wildly entertaining conversations with the insiders who are leading a new era of hospitality. From emerging brands and breakthrough tech to industry trends and restaurant success stories, no topic is off the table.
It’s where the who’s who of hospitality hangs out – packed with expert insights, laugh-out-loud moments, and must-know trends that keep you ahead of the game.
🍽️ Tune in, grab a drink, and let’s talk shop! 🚀
Episodes
Mentioned books

Aug 19, 2025 • 54min
Unlocking Restaurant Growth: How Entertainment Transforms Hospitality
In this episode of The Hospitality Hangout, we sit down with Neil Sudaisar, AVP of Commercial National Accounts at DIRECTV, to explore how entertainment is powering restaurant transformation and success in the hospitality industry. From digital hospitality innovations to emerging market trends shaping guest experiences, Neil shares insider tips and bold ideas on how DIRECTV for Business is helping restaurants, hotels, and venues stay ahead of industry trends. This episode dives deep into: How entertainment drives restaurant growth and strengthens customer loyalty in a competitive food service landscape. The role of technology and content in shaping modern hospitality strategies and enhancing guest experiences. Hospitality insiders’ perspectives on networking, branding, and building community through shared experiences. Why funny, engaging, and memorable guest experiences set the standard for the future of hospitality. Whether you’re a hospitality expert, operator, or someone looking for the latest hospitality strategies and trends, this conversation offers valuable takeaways on how to stay ahead in the industry. Tune in to hear how DIRECTV for Business supports restaurants and hospitality brands with the tools they need to deliver world-class experiences that drive loyalty, create memorable moments, and define the future of success in hospitality.
Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

Aug 12, 2025 • 48min
Essential Trends & Industry Strategies with PR Expert Sherri Fishman
In this episode, we delve into the must-know hospitality trends and effective industry strategies with PR expert Sherri Fishman from Fishman PR. As restaurants transform rapidly, understanding what exceptional PR looks like is crucial for success. Sherri shares insider insights into how modern PR integrates with digital hospitality, focusing on essential aspects like social storytelling, influencer relations, and maintaining brand reputation to drive growth. We explore strategies for aligning PR with menu launches and tech rollouts, navigating crises, and leveraging guest feedback into effective media moments. You'll discover approaches for building a repeatable media engine, enhancing executive visibility, and ensuring your outreach resonates with diverse market segments.Whether you lead a growth-stage concept or a legacy brand, this episode offers crucial hospitality strategies and trends that can accelerate restaurant transformation and bolster your brand credibility. Tune in for impactful insights from one of the industry's leading PR experts who highlights the intersection of hospitality and PR performance. Listen now for valuable strategies and insights into the ever-evolving food service landscape!New boost
Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

Aug 5, 2025 • 56min
More Than Juice: Jamba’s Nathan Louer Talks Hospitality, Trends & Transformation
In this fresh episode of Hospitality Hangout, we sit down with Nathan Louer, Chief Brand Officer of Jamba, to explore how one of the most recognizable food and beverage brands is navigating the evolving hospitality industry and emerging trends. From reimagining legacy branding to embracing digital hospitality and innovative strategies, Nathan shares insider tips that are fueling Jamba's transformation. Whether you're in the hospitality business, investing in food service, or just love a good smoothie, this episode offers valuable hospitality insights and strategies that can help level-up your brand.Inside the episode: How Jamba is staying ahead of hospitality trends while honoring its roots The power of brand evolution in the competitive food industry Expert insights on menu innovation, guest experience, and digital engagement What’s next for emerging brands and how to stand out in saturated markets Tune in for the real scoop from a hospitality expert at the top of his game!
Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

Jul 29, 2025 • 51min
Lodging, Loyalty & Leadership: Red Roof’s Big Bet on Bold Hospitality Ideas
In this episode of Hospitality Hangout, we’re joined by Zack Gharib, President of Red Roof, exploring how hospitality brands adapt to fast-moving trends and guest expectations. Zack shares insider insights on digital hospitality, bold strategies for enhancing guest experience, and how Red Roof is positioning itself for the future of travel. If you're a hospitality insider, investor, or a hotel operator, this conversation is packed with essential hospitality strategies and industry trends that matter most.What you’ll hear:Red Roof's navigation through breaking news and shifting traveler behaviors The impact of emerging brands and innovation in today’s food service market Proven hospitality strategies to drive loyalty, revenue, and long-term value Big-picture insights from one of the industry's respected leaders Get actionable advice and stay ahead in the competitive food industry and hospitality world!
Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

Jul 22, 2025 • 48min
Insider Tips & Tacos: Key Hospitality Strategies from Taco John’s CEO
In this sizzling episode of Hospitality Hangout, we’re joined by Heather Neary, President & CEO of Taco John’s International, to explore bold ideas and hospitality strategies that define today’s fast-paced food industry. Heather shares exclusive insider tips on navigating emerging trends, scaling legacy brands, and innovating in the hospitality business. From digital hospitality advancements to investment insights, this conversation is packed with expert strategies and hospitality insights every operator should hear. Topics include:The rise of emerging brands in the modern hospitality industryLeveraging technology and digital hospitality to maintain a competitive edgeBreaking news and strategic moves at Taco John’sAuthentic discussion on growth, leadership, and what’s next in food and businessWhether you're a hospitality insider, investor, or brand builder, this episode delivers the trend-forward perspective you’ve been craving.
Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

Jul 15, 2025 • 24min
Hospitality, But Make It Toasted: Frank Paci on Fast-Casual & the Future
In this episode of Hospitality Hangout, we delve deep into hospitality strategies with Frank Paci, CEO of Newk’s Eatery, a leader in the fast-casual food industry. Join us as Frank shares his wealth of knowledge on how Newk’s thrives in an increasingly competitive landscape, his investment strategies, and how emerging brands in the hospitality sector can combine flavor with operational excellence.Expect to hear about the latest food service trends, amusing anecdotes, and a candid behind-the-scenes look at what it takes to lead a successful hospitality brand. Brought to you by DIRECTV for Business, where great restaurants meet great entertainment!
Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

Jul 10, 2025 • 59min
From Flip-Flops to Five Stars: Lucia Penrod’s Expert Strategies for Restaurant Transformation
In this Hospitality Hustler episode of Hospitality Hangout, we go from backroom to boardroom with Lucia Penrod, Co-Founder, Owner, and CEO of the iconic Nikki Beach. Lucia shares her journey scaling a single South Beach location into a global lifestyle and hospitality brand. Discover hospitality insights, expert strategies, and behind-the-scenes hospitality stories that reveal how digital hospitality, brand consistency, and fun dining experiences drive success in hospitality today.Sponsored by Toast, this conversation is packed with insider strategies from one of the industry's top hospitality experts. Whether you're looking for brand insights, hospitality trends, or strategy experts who’ve been there and built it—this episode delivers it all. Don’t miss this deep dive into restaurant transformation, led by one of the most inspiring hospitality insiders in the business.
Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

Jul 9, 2025 • 27min
Fries, Frosties & Food Service Fame: Inside Freddy’s with Erin Walters
In this mouthwatering episode, we dive deep into the world of hospitality as we sit down with Erin Walters, CMO of Freddy’s. Discover the latest hospitality trends and investment strategies that are reshaping the food service industry. Erin shares insider tips from her experiences with one of the food industry’s iconic brands, exploring why frozen custard has become a power play in the market. Join us for a blend of hilarious anecdotes, real-world marketing strategies, and exclusive insights into the hospitality landscape — all made possible by our partnership with Olo, the technology behind unforgettable dining experiences. Stay tuned for a journey filled with laughter, loyalty strategies, and trends that keep you ahead in the hospitality game.
Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

Jul 8, 2025 • 21min
Slice, Slice Baby: Hospitality Trends from Grimaldi’s Marketing Maven
In this episode of Hospitality Hangout, we’re tossing dough and dropping knowledge with Pam Brock-Nedwetzky, Director of Marketing at the legendary Grimaldi’s Pizzeria. Discover how Pam keeps this iconic brand at the forefront of the food industry by leveraging hospitality strategies and understanding emerging hospitality trends. She shares insider tips on successful marketing techniques within the hospitality sector, along with a few funny stories from behind the scenes that illustrate the unique challenges and excitement of the business. This entertaining conversation is a must-listen for anyone interested in hospitality investments or those who simply adore pizza and want to know more. Presented by Dinova, where corporate dining meets delicious decision-making. This episode has ROI and LOLs.
Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

Jul 2, 2025 • 27min
Wade Allen Discusses Hospitality Strategies and Emerging Trends
In this episode of Hospitality Hangout, we sit down with Wade Allen, a leading voice in hospitality strategies and digital innovation, to explore what real restaurant transformation looks like in today's fast-evolving landscape. Wade shares powerful insights on hospitality trends and the role of tech in enhancing dining experiences that every operator should hear.Join us as we discuss:Emerging hospitality trends and evolving consumer behaviors.Balancing technology with the personal touch in fun dining experiences.Real-world examples of transformation from a true hospitality insider.How brands can remain relevant through expert strategies and authentic hospitality stories.If you're looking to stay ahead of the curve in the food service world, this episode delivers the expert insights you need. Subscribe now and join the conversation on the business of hospitality done right!
Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com