#188: Steve Squeri, Chairman and CEO of AMEX – Make self-reflection a habit
May 23, 2024
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Steve Squeri, Chairman and CEO of American Express, shares insights on self-reflection in leadership. Topics include strategies for hybrid working, key questions for new roles, avoiding managerial mistakes, and the power of staying composed. Learn how self-reflection can drive growth and leadership skills.
Self-reflection is crucial for leadership growth, seeking feedback and honest reflection are key components.
Embracing challenges and taking risks can lead to opportunities for personal and professional growth.
Maintaining team cohesion in remote work requires regular communication, in-person interactions, and fostering engagement.
Deep dives
David's New Book 'How Leaders Learn' is Available for Pre-order
David's new book 'How Leaders Learn' focuses on mastering the habit of active learning, essential for successful leaders. The book offers insights on becoming an active learner to achieve desired success in life and career.
Importance of Self-Reflection in Leadership
Steve Squery, CEO of American Express, emphasizes the significance of self-reflection in leadership. He highlights the value of seeking feedback, creating space for honest self-reflection, and balancing emotions to foster a problem-solving mindset.
Lessons from Y2K Navigation at American Express
Steve shares a significant lesson from navigating the Y2K situation at American Express. By volunteering for a high-stakes role and successfully leading the company through the challenge, he emphasizes the importance of taking risks, seizing opportunities, and embracing challenges.
The Honor and Responsibility of Leading American Express
Steve reflects on the honor and responsibility of being chosen as the CEO of American Express. He acknowledges the weight of the role, the legacy of the company, and the impact of decisions on colleagues' lives, highlighting the need for a balanced and service-oriented leadership approach.
Maintaining Connection and Collaboration in Remote Work
Steve discusses strategies for maintaining team cohesion and collaboration in a remote or hybrid work environment. By emphasizing regular team meetings, purposeful in-person interactions, and effective communication, he prioritizes fostering a connected and engaged workforce.
As leaders, we all want to get better. But we often overlook the level of self-reflection it takes to actually improve.
It can be really uncomfortable to ask for feedback and reflect honestly on your shortcomings.
If you want to learn to embrace self-reflection and feedback, listen to this episode with Steve Squeri, the CEO and Chairman of American Express.
He’s a phenomenal example of how that mindset can unlock incredible new growth for you!
You’ll also learn:
Practical strategies to navigate hybrid and in-person working decisions
Four powerful questions to ask your team when you start a new role
One mistake you don’t want to make as a manager or supervisor
Why staying even-keeled is a leadership superpower
Take your learning further. Get proven leadership advice from these (free!) resources:
The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go
Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day
Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.
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Listen to the best highlights from the podcasts you love and dive into the full episode