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23min chapter
#188: Steve Squeri, Chairman and CEO of AMEX – Make self-reflection a habit
How Leaders Lead with David Novak
Fostering Unity and Collaboration in Leadership Transition
The chapter discusses the CEO's approach to taking over American Express, highlighting the importance of self-reflection, unity, and collaboration. By implementing a 'framework for winning' and shifting towards an enterprise perspective, the CEO aimed to promote teamwork and enhance overall company performance. They emphasize the significance of self-awareness, active listening, and deliberate decision-making in building trust among colleagues and employees.
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