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#188: Steve Squeri, Chairman and CEO of AMEX – Make self-reflection a habit

How Leaders Lead with David Novak

CHAPTER

Fostering Unity and Collaboration in Leadership Transition

The chapter discusses the CEO's approach to taking over American Express, highlighting the importance of self-reflection, unity, and collaboration. By implementing a 'framework for winning' and shifting towards an enterprise perspective, the CEO aimed to promote teamwork and enhance overall company performance. They emphasize the significance of self-awareness, active listening, and deliberate decision-making in building trust among colleagues and employees.

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