How to Be a Better Human How to deal with jerks in the workplace (with Christine Porath)
Jul 12, 2021
Christine Porath, a Professor at Georgetown University and author of 'Mastering Civility,' dives into the pervasive issue of incivility in the workplace. She explains how disrespect not only hampers employee morale but also impacts business performance. Porath shares actionable strategies for fostering civility, encouraging open communication, and enhancing feedback among colleagues. With insights from her research, she highlights the economic benefits of a kind work environment, urging listeners to embrace small acts of kindness for a thriving workplace.
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The Cost of Incivility
- Incivility negatively impacts the bottom line by causing decreased performance, creativity, and helpfulness.
- It also leads to high turnover, especially among talented employees, which is costly.
Dealing with Incivility
- Address workplace incivility by informing someone who can help, like HR.
- Most incivility stems from lack of self-awareness, not malice, so feedback is crucial.
Giving Feedback
- Give feedback in team settings or one-on-one, asking permission to offer critiques.
- Frame feedback positively, focusing on good intentions and desired improvement.
