Financial Services Risk and Regulation Unravelled Podcast

Episode 24: Consumer Duty - an overhaul of consumer conduct regulation

Aug 5, 2022
The podcast discusses the new Consumer Duty rules and their impact on financial services firms. It explores the concept of reasonableness in consumer conduct regulation and the challenges firms face in implementing it. The importance of providing accurate information to prospective and existing customers is emphasized. The complexity and importance of transparency and oversight in the distribution chain is also discussed. The podcast highlights the upcoming governance reviews and how boards are preparing for consumer duty dashboards.
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Episode notes
1
Introduction
00:00 • 2min
2
The Introduction of the Consumer Duty
02:01 • 31min
3
Understanding and Applying the Concept of Reasonableness in Consumer Conduct Regulation
32:39 • 2min
4
Exploring the Challenges of Consumer Duty and Prospective Customers
34:53 • 2min
5
Consumer Duty Rules and the Distribution Chain
37:03 • 7min
6
Discussion on the Impact of Consumer Duty on Firms and New Rules
44:25 • 5min