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Episode 24: Consumer Duty - an overhaul of consumer conduct regulation

Financial Services Risk and Regulation Unravelled Podcast

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Understanding and Applying the Concept of Reasonableness in Consumer Conduct Regulation

This chapter delves into the concept of reasonableness, its application in the final guidance, and the challenge firms face in implementing it. It emphasizes the importance of understanding customers and tailoring reasonableness to different products and distribution channels.

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