
Episode 24: Consumer Duty - an overhaul of consumer conduct regulation
Financial Services Risk and Regulation Unravelled Podcast
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The Introduction of the Consumer Duty
The hosts discuss the new consumer duty rules that have been introduced, highlighting that it focuses on delivering good outcomes for retail customers. They explain the principles for businesses, the scope of the duty in different sectors, and the application to wholesale firms. The chapter emphasizes that the consumer duty is a game changer that focuses on the entire customer relationship.
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