Financial Services Risk and Regulation Unravelled Podcast cover image

Episode 24: Consumer Duty - an overhaul of consumer conduct regulation

Financial Services Risk and Regulation Unravelled Podcast

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Introduction

This chapter delves into the new consumer duty, which encompasses a broader range of conduct rules for better consumer protection. The hosts discuss the significance of the duty, highlighting its focus on enabling customers to pursue their financial objectives throughout the product and service life cycle, and emphasize its impact on firms' responsibilities.

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