
Episode 24: Consumer Duty - an overhaul of consumer conduct regulation
Financial Services Risk and Regulation Unravelled Podcast
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Introduction
This chapter delves into the new consumer duty, which encompasses a broader range of conduct rules for better consumer protection. The hosts discuss the significance of the duty, highlighting its focus on enabling customers to pursue their financial objectives throughout the product and service life cycle, and emphasize its impact on firms' responsibilities.
Transcript
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