This is Growth! Boost CX Personalisation by 225% using HubSppot, with Paul Weston GM of Product
Aug 22, 2024
Join Paul Weston, GM of Service Hub at HubSpot, who leads innovation in customer success solutions. He sheds light on the powerful new Customer Success Workspace and Health Score features that can significantly enhance customer retention. The discussion covers the importance of unified data, team collaboration, and personalized interactions in B2B environments. Paul reveals how integrating product usage data can improve customer insights, making it essential listening for anyone in customer success or SaaS.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Intro
00:00 • 3min
Navigating Customer Success at HubSpot
02:37 • 8min
Enhancing Customer Experience Through Integrated Data
10:55 • 4min
Enhancing Business Performance Through Data Unification and Team Collaboration
15:05 • 4min
Enhancing Customer Experiences through Team Collaboration
19:28 • 5min
Enhancing Customer Health Insights with HubSpot
24:35 • 12min