Paul Weston

GM of Service Hub at HubSpot, leading the product team and driving innovation in customer success solutions.

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Aug 22, 2024 • 37min

Boost CX Personalisation by 225% using HubSppot, with Paul Weston GM of Product

Join Paul Weston, GM of Service Hub at HubSpot, who leads innovation in customer success solutions. He sheds light on the powerful new Customer Success Workspace and Health Score features that can significantly enhance customer retention. The discussion covers the importance of unified data, team collaboration, and personalized interactions in B2B environments. Paul reveals how integrating product usage data can improve customer insights, making it essential listening for anyone in customer success or SaaS.

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