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Quick takeaways
- Active listening and making others feel heard and understood leads to more effective communication.
- Recognizing and managing emotions during communication can help navigate challenging conversations.
Deep dives
The Importance of Listening and Understanding in Effective Communication
Muriel Wilkins, a leadership development coach, emphasizes the lifelong journey of improving communication skills, specifically focusing on the importance of listening to understand rather than simply listening to respond. By actively listening and making others feel heard and understood, communication becomes more effective.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode