5 Roadblocks Slowing Down PT Owners' Success w/ Raj Suppiah
Nov 18, 2024
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In this conversation with Raj Suppiah, Co-founder of Foundation Physiotherapy, they discuss five significant roadblocks limiting the success of PT clinic owners. Raj highlights the dangers of working in the business instead of on it and the necessity of clear goal setting. He emphasizes the value of outsourcing and selecting specialized vendors. The importance of understanding cash flow and creating unique customer experiences is also explored, drawing lessons from successful brands. This session is a goldmine for healthcare entrepreneurs seeking growth!
Clarity in personal and business goals is essential for PT owners to strategically grow their practices and align with their aspirations.
Stepping back to work on the business instead of in it allows clinic owners to identify inefficiencies and improve overall operations.
Outsourcing specialized tasks to quality vendors enables clinic owners to focus on strategic growth, enhancing operational efficiency and patient experience.
Deep dives
Defining Personal and Business Goals
A significant barrier for physical therapy (PT) owners stems from unclear personal and business goals. Understanding one’s own motivations and desired outcomes is crucial for building a practice that aligns with those aspirations. Whether the goal is to create a small practice that supplements income or to build a scalable business model, clarity allows owners to set appropriate strategies. Regularly revisiting these goals helps ensure that the practice evolves in a way that continues to serve the owner’s long-term vision.
Balancing Work in and on the Business
Many clinic owners struggle with the tendency to work in their business rather than on it, which can hinder growth. It is important to cultivate the mindset of taking time away to evaluate the operational systems and patient experience from a higher perspective. By stepping back and managing the overall structure rather than solely focusing on daily treatments, owners can identify inefficiencies and areas for improvement. Scheduling dedicated time for strategic planning can help shift attention away from day-to-day tasks and foster business development.
Understanding Employee Diversity and Motivation
Assuming that all employees will possess the same work ethic and motivation as the owner can lead to misunderstandings and decreased team morale. Acknowledging the different motivations, goals, and values of each team member is essential for creating a supportive and productive work environment. Fostering a culture that aligns individual values with business objectives can improve retention and performance. It is vital for leaders to recognize that while dedication to the business may vary among staff, successful teamwork can still thrive through mutual understanding and shared goals.
The Importance of Cash Flow and Profit Retention
A common issue for clinic owners is the lack of understanding regarding the differences between revenue and profit, which can lead to financial mismanagement. Focusing solely on increasing revenue without considering how much is actually retained can result in unsustainable practices. Establishing clear cash flow metrics and profit retention strategies allows owners to make informed financial decisions, ensuring that the clinic remains viable through economic fluctuations. Moreover, having a healthy profit margin enables reinvestment into the business for growth and stability.
Leveraging External Expertise for Growth
As clinics grow, owners often realize they cannot manage every aspect of the business themselves and benefit from outsourcing specialized tasks. Engaging with vendors who possess expertise in marketing, accounting, or other operational needs can free up the owner's time to focus on strategic growth. By selecting vendors who understand the unique challenges of the healthcare industry, clinic owners can enhance their operational efficiency and patient experience. Ultimately, utilizing these external resources allows for better decision-making and positions the clinic for long-term success.
After you listen to this podcast, you'll know the 5 roadblocks that are SLOWING DOWN your success...
Not knowing your OWN goals
Working in your business, not ON it
Thinking everyone works the same as you
Not understanding cash flow, profits and maximizing internal sales/business
Outsourcing - why you should invest in quality vendors for clinic roles such as marketing
About Our Guest - Raj Suppiah, Co-Founder of Foundation Physiotherapy
Raj co-founded Foundation Physiotherapy in 2011 with the passion of delivering high-quality health care in a progressive, non-traditional setting.
Since then, the company has since grown to seven locations across the Toronto area.
Raj ALSO coaches clinic owners and healthcare entrepreneurs to improve themselves and their businesses. Check out his coaching services here: https://www.rajsuppiah.com/
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