Gym Business - Business for Unicorns Podcast

Episode 305: Part 1: Improve Your Client Onboarding with Dr. Brittaney Cook

Jan 29, 2024
Guest
Brittaney Cook
Dr. Brittaney Cook discusses the importance of consistent client onboarding. Topics include building trust, setting expectations, using text message automations, creating connections, and building community at the gym.
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Episode notes
1
Introduction
00:00 • 3min
2
Client Onboarding: Building Trust and Setting Expectations
03:24 • 11min
3
Using Text Message Automations and Proactive Customer Service in Client Onboarding
14:39 • 2min
4
Onboarding and Building Connections
16:21 • 6min
5
Creating Community and Connections at the Gym
21:51 • 2min