Negotiate Anything The Secret Strategy FBI Negotiators Use — And You Can Too (with Melissa Fortunato)
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May 7, 2025 In this engaging conversation, Melissa Fortunato, a seasoned FBI agent with 23 years of experience, shares her insights from undercover work and crisis negotiations. She discusses how understanding psychology enhances communication in high-pressure situations. The importance of empathy and diverse negotiation strategies shines through as she recounts a tense standoff. Listeners learn that the power of listening and asking questions can foster connection, making it essential for successful negotiations at any level.
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Undercover Wedding Build Rapport
- Melissa Fortunato and another FBI agent posed as a married couple to gain trust in an undercover case lasting over a year.
- They held a fake wedding and events to bring targets together and gather intelligence effectively.
Diversity Enhances Negotiation
- Diversity in negotiation teams brings varied approaches and uncovers different information.
- Different genders and backgrounds enable unique ways to build trust and gather intelligence.
Soft Voice Diffuses Standoff
- Melissa negotiated a 15-hour standoff, breaking silence by switching to a softer female voice.
- The change led to the suspect revealing a reason for not surrendering, easing resolution.