The Power of Listening in Negotiation

This isn’t theory—this is negotiation at the highest level.

In this gripping episode, FBI negotiator Melissa Fortunato reveals the real tactics used in hostage crises—and how you can apply them to your toughest conversations at work and at home. From infiltrating criminal organizations undercover to de-escalating a 15-hour standoff, Melissa shares raw, behind-the-scenes stories that show why connection always beats force. You’ll learn why diversity makes teams more persuasive, how to show authority without killing trust, and the one skill most people neglect that could change every negotiation you’re in.

Whether you're facing a deal on the edge or just want to be heard, this episode gives you tools that actually work.

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