Think Like an Owner
Henry Schuck - Creating Ambitious Teams at ZoomInfo - EP.218
Apr 9, 2024
Henry Schuck, founder and CEO at ZoomInfo, discusses building high-performing organizations, M&A strategies, and evolving roles as companies grow. He emphasizes the importance of culture vs. process in solving problems and shares insights on the future success of data businesses.
45:47
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Quick takeaways
- Focus on solving problems through culture rather than just process for building a high-performing organization.
- Effective hiring practices entail finding candidates who align with the company's core values and culture.
Deep dives
Building a High-Performing Company Culture
Building a high-performing company culture involves focusing on solving problems through culture rather than just process. The speaker emphasizes the importance of instilling a culture where employees feel like owners and take responsibility for customer satisfaction. By sharing specific examples, such as addressing customer concerns on social media, the importance of a culture-driven approach over excessive process is highlighted. Creating a culture where employees align with core values, such as being relentless and innovative, is crucial for building a successful organization.
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