Noam Segal, experienced user research leader, shares insights on conducting better interviews, effective research planning, AI in research, qualitative vs. quantitative tactics, and modern user research tools. He discusses the importance of storytelling, integration of research in the product process, and highlights various tools like Sprig, Genway, and Dscout. Segal also explores the significance of follow-up questions in interviews and crafting compelling research stories.
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Quick takeaways
Crafting engaging stories based on research findings is crucial for effective communication and audience captivation.
Connecting insights to underlying pain points enhances the understanding and motivation for action within an organization.
Deep dives
The Importance of Storytelling in Research
Crafting stories based on research findings is crucial for engaging audiences and conveying information effectively. Understanding that the brain craves stories more than lists or bullet points, researchers should focus on creating narratives that captivate listeners. Beginning with a hook that gives the audience a reason to care sets the stage for a compelling story. Emotions play a significant role in storytelling, as evoking emotional responses can enhance the impact of the narrative.
Balancing Pain and Insight in Research Reporting
The pain insight equilibrium approach emphasizes the importance of connecting insights to the underlying pain points that led to their discovery. By clearly articulating the pain that prompted the insights, researchers can create a more compelling case for action. Balancing the representation of both pain and insight ensures that the message resonates with stakeholders at all levels within an organization, fostering a deeper understanding and motivation to address identified issues.
Integrating Research Throughout the Product Development Process
Research should not be viewed as a standalone activity but rather integrated at various stages of the product development process. By incorporating research findings early on and activating insights in design discussions, researchers can have a significant impact on product outcomes. Avoiding the misconception that research merely validates ideas, researchers should strive to falsify concepts and actively contribute to shaping successful user-centered products.
Leveraging Micro Research for Macro Impact
Micro research, such as usability testing, should not be underestimated in its potential impact on product success. While often seen as a validation exercise, usability testing can uncover crucial insights that lead to substantial improvements in product usability and user satisfaction. Researchers should approach micro research with a mindset of uncovering actionable findings that contribute meaningfully to the overall product experience.
Noam Segal has led research at companies like Meta, Airbnb, Wealthfront, Twitter, and most recently Upwork. He also teaches the #1 user research course on Maven. So this episode is a masterclass in user research. We discuss:
How to conduct better interviews
The keys to an effective research plan
How to become a masterful research storyteller
How AI is creating a new wave of research tools
When to rely on qualitative vs. quantitative tactics
The modern user research tools you need to know about
How to ensure research is integrated in the product process