In Good Company with Nicolai Tangen
Rachel Botsman: How to build and maintain trust
May 8, 2024
Rachel Botsman, a world-leading expert on trust and author of bestselling books, provides fascinating insights into the nature of trust and its vulnerability. She discusses the decline of public trust fueled by digital dynamics and the critical importance of transparency in relationships, especially in remote work environments. The conversation highlights how technology can erode trust but also serve as a tool for deeper connections. Botsman emphasizes the balance between speed and thoughtful engagement in fostering trust, particularly as it relates to communication and professional growth.
43:18
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Quick takeaways
- Trust is a subjective belief system essential for meaningful relationships.
- Trust fosters innovation by enabling risk-taking and adapting to uncertainties.
Deep dives
Defining Trust as a Belief in Someone or Something
Trust is a multifaceted concept with varying definitions across different fields. While some view it as an asset, currency, or value, the essence of trust lies in the belief we hold towards someone or something. Understanding trust as a subjective and contextual belief system is crucial, highlighting the importance of considering the context in discussions about trust. Clarifying why and how we trust individuals or entities based on beliefs is pivotal for establishing meaningful trust relationships.
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