Rachel Botsman: How to build and maintain trust
In Good Company with Nicolai Tangen
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Trust in the Age of Speed
This chapter examines the intricate relationship between speed and trust in communication and technology. It emphasizes the need for balancing quick responses with thoughtful engagement to maintain trustworthiness, highlighting the roles of empathy, integrity, and accountability. Additionally, the importance of effective communication and relatable narratives in fostering public trust is discussed, particularly in the context of financial management.
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