FranklinCovey On Leadership with Scott Miller

Howard Behar: Putting People First

Jun 7, 2024

Former Starbucks International president, Howard Behar, emphasizes the importance of servant leadership and putting people first. He discusses the growth of Starbucks, decision-making during COVID, personal connections, handling adversity, and the power of saying 'yes'. Behar stresses the significance of aligning actions with personal values and turning fear into faith for people-first leadership.

31:44

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Episode guests

Howard Behar

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Episode notes

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Quick takeaways

Servant leadership is vital for personal and professional success.

Prioritizing people over profits during crises showcases authentic leadership.

Deep dives

Leadership and Values at Starbucks

The foundational principles of leadership and values at Starbucks under the guidance of Howard Behar, the former president of Starbucks International, are illuminated. Behar emphasizes the importance of servant leadership as the core model he advocates. Serving as a conscious advocate of servant leadership, Behar discusses how this philosophy influenced his approach to leadership at Starbucks, contributing to the company's significant growth from 28 stores to over 37,000 worldwide.

Intro

2min

Putting People First: Insights from a Former Starbucks Board Member

14min

Emphasizing People-First Leadership and Personal Growth through Inspirational Quotes

5min

Embracing the Power of 'Yes'

2min

Putting People First and Aligning with Values

8min

In this episode of On Leadership with Scott Miller, the spotlight is on Howard Behar, the former president of Starbucks International and author of the book It's Not About the Coffee: Lessons on Putting People First from a Life at Starbucks. With over 21 years of experience at Starbucks, Behar shares his insights on building an organization that prioritizes people and values. From his early experiences in the retail business to his journey with Starbucks, Behar emphasizes the importance of servant leadership and the impact it can have on personal and professional success.

Crucial Insights For First-Level Leaders: Develop your people into a high-performing team with these time-tested and proven insights.

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