FranklinCovey On Leadership Howard Behar: Putting People First
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Jun 7, 2024 
Former Starbucks International president, Howard Behar, emphasizes the importance of servant leadership and putting people first. He discusses the growth of Starbucks, decision-making during COVID, personal connections, handling adversity, and the power of saying 'yes'. Behar stresses the significance of aligning actions with personal values and turning fear into faith for people-first leadership.
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From Small Store To Global Life
- Howard Behar joined Starbucks when it had 28 stores and about 300 people and retired when it had 15,000 stores.
- He describes his journey as a life of servant leadership rather than just a career.
People First Survives Scale
- People remain the constant priority even as organizations scale massively.
- Growth makes it harder to touch everyone, but values can still guide behavior.
Think Fast, Act Thoughtfully
- Balance thoughtful analysis with decisive action: think deeply but be prepared to act.
- Avoid paralysis by overthinking; leaders must make decisions and take risks.