Howard Behar: Putting People First
FranklinCovey On Leadership with Scott Miller
Putting People First: Insights from a Former Starbucks Board Member
The chapter features a discussion with a former Starbucks Board member on the significance of servant leadership and focusing on people in organizations. It explores the growth of Starbucks from 28 stores to a global presence, the impact of COVID on decision-making, and the importance of making personal connections with employees and customers. The conversation also touches on handling adversity, including a tragic event at a Starbucks store, and the importance of transparency and empathy in leadership.
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