Designing User-Centered Vocabulary for Information System Interfaces

Dr. Marcia J. Bates discusses the importance of designing user-centered vocabulary for information system interfaces to support effective search. She emphasizes the need to create search interfaces that present clusters of related terms, allowing users to easily navigate and find more relevant information. Dr. Bates highlights the limitations of current search systems, such as Google, which primarily focus on keyword matching without taking into account user intent or alternative search terms. She suggests that by incorporating user-centered vocabulary and relatedness, search systems can greatly improve the search experience.