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Marcia Bates on Search Systems

The Informed Life

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How to Give People Support While Searching

I've been arguing for 40 years to give people support while they're searching. People like to see where each topic is embedded in sort of the conceptual landscape. And if you let them see how it relates to other things, they can often immediately realize, Oh, that's not what I meant to this other thing. But it's very hard to generate vocabulary in your mind. Once you think of a word for something and buried somewhere in the cycle that you're this this can be found, it's actually very hard to think of another word for it. It blocks out word generation.

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