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Car Dealership Guy Podcast
#80 Building the dealership of the future, Selling 30K cars per year, Why AI isn't working today, Future of Carvana | Jeremy Beaver, CEO of Del Grande Dealer Group (DGDG)
May 2, 2024
Jeremy Beaver, CEO of Del Grande Dealer Group, leads a 17-store network in Silicon Valley and is known for his tech-driven approach to car sales. He discusses transforming dealerships into tech-savvy operations, selling up to 30,000 cars annually. They delve into why AI integration is struggling in the industry and how feedback shapes the car buying experience. Beaver also shares insights on Carvana's future amidst changing consumer preferences and emphasizes the importance of adapting to modern demands while maintaining personalized service.
48:03
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Quick takeaways
- The integration of technology in dealerships is vital for enhancing operations and meeting the high consumer expectations for seamless car buying experiences.
- As online car buying becomes more prevalent, the automotive industry must develop improved digital platforms to facilitate smoother transactions for consumers.
Deep dives
Shift to Online Car Buying
Consumers are increasingly moving towards online car buying, although the tools for this transition are not yet fully refined. There is a recognition among industry leaders that, despite growing interest, many digital platforms still lack the necessary features to facilitate seamless transactions. For instance, the discussion highlights that the COVID-19 pandemic accelerated the trend towards digital retailing, but many customers still face challenges in completing online purchases. As the market evolves, stakeholders must work towards enhancing their digital tools to meet the expectations of modern consumers.
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