THE ED MYLETT SHOW
Building The Starbucks Empire w/ Howard Behar
Nov 9, 2021
Howard Behar, the former president of North America and founding president of Starbucks International, shares his journey in shaping Starbucks into a global phenomenon. He emphasizes his philosophy of servant leadership, revealing how empowering employees led to a unique culture of care. Topics include the significance of fair compensation, the six Ps of purposeful leadership, and the power of listening in effective leadership. Howard's insights on prioritizing people and fostering creativity provide valuable lessons for anyone aiming for exponential business growth.
49:09
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Quick takeaways
- Howard Behar emphasizes that servant leadership prioritizes employee development, aligning individual aspirations with organizational growth for optimal success.
- Starbucks maintains a people-centric culture, ensuring that employee treatment and well-being supersede financial performance, highlighting respect and dignity in the workplace.
Deep dives
The Essence of Servant Leadership
Servant leadership is rooted in the principle that leaders exist to serve their teams, helping individuals grow both personally and professionally. Howard Behar emphasizes that successful leadership involves prioritizing the development of people, which in turn is essential for organizational growth. He advocates a straightforward equation: grow the people, and they will grow the organization, fostering a culture where individual aspirations align with company goals. This approach at Starbucks ensured that as the business expanded, the focus remained on nurturing employees rather than solely hitting financial targets.
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