Worklife with Adam Grant
How to Change Your Workplace
Jun 28, 2022
Dan Heath, co-author of 'Switch' and expert in change management, teams up with Hubert Jolie, the turnaround specialist behind Best Buy's revival. They tackle the complex nature of workplace transformation, discussing the necessity of emotional connections to drive change. Using compelling case studies, they emphasize that successful change requires addressing both data and feelings. The conversation highlights innovative approaches to resistance, adaptability, and the importance of authenticity in fostering a thriving workplace culture.
37:51
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Quick takeaways
- Accurate diagnosis of problems is crucial before attempting change to avoid worsening issues.
- Motivating change requires painting a clear picture of benefits and appealing to existing values.
Deep dives
The Importance of Understanding the Root Cause of Problems Before Implementing Change
In a hospital facing patient dissatisfaction, surgeons proposed to improve customer service by training staff to smile more based on examples from Disney and Ritz Carlton. However, the real issues were related to poor quality of care and long wait times, not staff attitudes. This highlights the importance of diagnosing problems accurately before trying to solve them to prevent endangering patient health.
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