Worklife with Adam Grant How to Change Your Workplace
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Jun 28, 2022 
Dan Heath, co-author of 'Switch' and expert in change management, teams up with Hubert Jolie, the turnaround specialist behind Best Buy's revival. They tackle the complex nature of workplace transformation, discussing the necessity of emotional connections to drive change. Using compelling case studies, they emphasize that successful change requires addressing both data and feelings. The conversation highlights innovative approaches to resistance, adaptability, and the importance of authenticity in fostering a thriving workplace culture.
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Misdiagnosing Change
- Surgeons at a hospital misdiagnosed patient dissatisfaction, focusing on smiles instead of care quality.
- This highlights how even smart people can miss the real problems without internal analysis.
Change Perception
- People often view difficult changes negatively, but change is constant in life.
- Differentiating between painful and easy changes is key to understanding successful transformation.
The Glove Shrine
- John Stegner used a glove shrine to demonstrate cost discrepancies across factories.
- Visualizing the problem emotionally engaged executives and spurred action, unlike data alone.
